FAQ

Frequently asked questions

Straightforward answers about setup, privacy and day-to-day use.

Does the customer need to install an app?

No. They simply point their camera at the QR code and respond in their browser.

Can a rating be anonymous?

Yes. Name, phone number and email are optional and requested separately after the rating.

Is NPS included?

Yes. The scale follows the standard definition: 0–6 detractors, 7–8 passives and 9–10 promoters.

Can I manage several restaurants?

Yes, according to your plan's location limit. Reports can be filtered by location.

Is data mixed between companies?

No. Every operation is restricted by organisation and location, with server-side authorisation and PostgreSQL Row Level Security.

Can I disable a QR code?

Yes. A campaign can be deactivated or have its token rotated without exposing internal identifiers.

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